Toro 1800 18-Inch 12 Amp Electric Curve Snow Thrower #38025 Immediately

I bought this product about two years ago.
But it looked like there was a short-circuit inside
and It stopped working.
Since it was still under the warranty,
I called Toro's customer service. One lady talked
with me and let me bring it to a service dealer.
However, when I asked her to provide some details
on things like what options I could get if it is
not repairable. She refused to give details and just
said she was not authorized to give a permission
on repairing over the phone. However, I told her
I just wanted more details on warranties and I didn't
expect her to give any permission on repairing.
She became very impatient. She refused to give me her name
and simply hung up. This was the worst customer service
experience I ever had.Get more detail about Toro 1800 18-Inch 12 Amp Electric Curve Snow Thrower #38025.