Toro 1800 18-Inch 12 Amp Electric Curve Snow Thrower #38025 Order Now

We bought this last week. Since we have our drive way plowed by a landscape company we wanted to use the TORO 1800 to clear our relatively short front walkway. Although the box was in good condition and there appeared to be no exterior damage to the item, it has not worked since it arrived. The belt comes off the large pulley almost as soon as the machine is engaged, and then then rotor does not rotate. We spent quite a lot of time opening up the plate in order to place the belt on the pulley again. Each time the same thing happens, and the belt slips off. Not surprising because the large pulley is very cheap looking and is not a well made part. When we called TORO we were told they have a "No return, No replacement policy." Therefore we have to drop it off 15 miles away to be repaired. Very time consuming, inconvenient, and it is unclear if it will be repaired so that we can use it. Get more detail about Toro 1800 18-Inch 12 Amp Electric Curve Snow Thrower #38025.