Order Toro 1800 18-Inch 12 Amp Electric Curve Snow Thrower #38025

I bought this snow blower from Amazon and it was broken in my second usage when I tried to clean the snow about 8". It may be due to my abuse, I have to say. The snow is mixed with ice debris as it was pushed away from the street to my driveway by the snow removal trucks. So the snow is compact and heavy. This may overweight the snow blower.

However, what drove me crazy is the local dealer. After the snow blower was broken, I called the manufacture and was told to bring my snow blower to this dealer for repair. It was bought two weeks ago and has two-year warranty. When I came to this dealer, the guy looked my receipt and said: you bought it online and have no warranty!
I was shocked. I said, why? how it is possible for online purchase with no warranty?
He said: no warranty, you did not buy it from the manufacture. I worked here for twenty years and never heard the online purchase has warranty. Who did you call? If they say you have warranty, give me the authorization code!
When I was calling the manufacture again in the shop, the guy came to me and said: we are going to close; you can leave your snow blower here and let us to check it. but you have to pay for it because you have no warranty!
So I was force to leave with my broken snow blower.

After come home, I open the snow blower as shown in the manual and find the large drive belt fell from the motor and wrapped. I spent less than an hour to pull it off and install it back to the blower. Now it works.

I then warn the future buyers:
1) this snow blower is designed to remove snow, not ice or compact snow. If the snow is compact, loose it before using the blower.
2) if you often have heavy snow in your areas, you'd better not use this product.
3) be prepared to be handyman if you have a rude local dealer like what I got. you can do better job than these rude guys without angry and wasting your time.
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